Particle Metrix
Diagnosable remotely - YES Fixable remotely - YES This is almost always diagnosable remotely, either by taking a description from the customer of the f...
Wed, 10 Aug, 2022 at 9:08 AM
Diagnosable remotely - YES Fixable remotely - YES There are several possible reasons why no particles appear on the ZetaView screen, despite PS100 or a...
Thu, 3 Mar, 2022 at 12:01 PM
Diagnosable remotely - YES Fixable remotely - YES Sometimes when samples or PS100 beads are in the system, the particles can look very blurred or out o...
Thu, 3 Mar, 2022 at 10:32 AM
Diagnosable remotely - YES Fixable remotely - YES **Problem is only relevant to Z-NTA instruments** This used to be a very common issue on older Ze...
Thu, 3 Mar, 2022 at 2:31 PM
Diagnosable remotely - YES Fixable remotely - NO Screenshots of possible errors below: Both of these are indicative of a loss of communicatio...
Mon, 18 Jul, 2022 at 3:12 PM
The most likely cause for the PDF and/or the 2nd text file to be missing is that somehow these the boxes in the measurement tab labelled “Autosave .txt” and...
Thu, 23 Mar, 2023 at 3:05 PM
Remotely Diagnosable: YES Remotely fixable: YES* Ideally "good" water or buffer for suspending particles for measurement should have fewer th...
Wed, 17 May, 2023 at 5:39 PM